By Justin Tenuto, February 26, 2016

Customer service ticket tagging is a big expense. Here’s why that’s changing.

If you're doing business online, chances are, you're getting customer service tickets. It's the nature of things, really. And the bigger you are–and the more moving parts your organization has–the more tickets you're going to get. Increased feedback–be it complaints, praise, or simple question [...]


By Justin Tenuto, February 3, 2016

Relax: Automation isn’t coming for your job

For the past few years, the drumbeat of think pieces about automation taking your job–yes, your job–has gotten both louder and more incessant. Smart people like the folks at Oxford Martin and Gartner forecast more and more jobs being gobbled up by our mechanical overlords and President Obama mad [...]